Customer Resolution Specialist

Job Summary

A company is looking for a Customer Resolution Specialist to join their Support Team.

Key Responsibilities

• Collaborate with clients and suppliers to resolve booking issues and deliver timely resolutions
• Monitor and analyze complaint trends to ensure high service standards from suppliers
• Manage fraud alerts and credit card chargebacks, ensuring thorough communication and resolution

Required Qualifications

• Experience in customer service or support roles
• Ability to handle challenging conversations with empathy and clarity
• Strong analytical skills for monitoring trends and improving processes
• Detail-oriented with a focus on solutions
• Must be based in the United States for remote work eligibility