Customer Resolution Supervisor

Job Summary

A company is looking for a Supervisor, Customer Resolution.

Key Responsibilities

• Manage high-risk loans and complex customer issues, conducting root cause analyses to resolve disputes
• Collaborate across departments to ensure timely resolution of customer issues
• Maintain compliance with regulatory requirements while providing quality service to customers

Required Qualifications

• Deep operational knowledge in the mortgage industry
• Experience handling complex customer issues
• Proficiency in Microsoft Excel and related software applications
• High School Degree with five years of experience, or a Bachelor's Degree with five to eight years preferred
• No specific certifications or licenses required