Customer Resolution Supervisor

Job Summary

A company is looking for a Supervisor, Customer Resolution.

Key Responsibilities

• Manage high-risk loans and complex customer issues, conducting root cause analyses
• Collaborate across departments to resolve customer disputes and maintain service level expectations
• Take ownership of escalated cases, ensuring timely resolution and compliance with regulatory requirements

Required Qualifications

• Deep operational knowledge of mortgage servicing
• Experience in handling complex customer issues
• High School Degree with five years of experience or a Bachelor's Degree with five to eight years preferred
• Proficiency in Microsoft Excel and relevant software applications
• Ability to work under pressure and independently while collaborating with others