Customer Resource Specialist

Job Summary

Supporting the Bureau of Justice Assistance's Public Safety Officers' Benefits Program, the full-time remote Customer Resource Specialist will manage case files, provide proactive updates, and ensure timely follow-ups with survivors, injured officers, and agencies regarding death, disability, and education claims.

Key responsibilities

• Serve as the secondary point of contact for customers and the Government regarding PSOB claims
• Initiate and maintain PSOB claim case files in the PSOB 2.0 online portal while ensuring accuracy and consistency
• Conduct follow-ups with applicants and agencies within 24 hours of initial contact, providing proactive customer service

Required qualifications

• High school diploma or higher
• 1+ years of benefits/claims specific experience
• U.S. citizenship meeting the DOJ Residency Requirement
• Ability to pass a Government security background investigation
• Home office within the United States equipped with appropriate internet and telephone service