Customer Resource Specialist

Job Summary

Managing case files for the Bureau of Justice Assistance's Public Safety Officers' Benefits Program, the full-time remote Customer Resource Specialist will serve as a secondary point of contact for survivors and agencies, providing proactive updates and support regarding death, disability, and education claims.

Key responsibilities

• Serve as the secondary point of contact between customers and the Government
• Initiate and maintain PSOB claim case files in the PSOB 2.0 online portal
• Conduct follow-up with survivors/applicants and agencies, ensuring timely communication within 24 hours of initial contact

Required qualifications

• High school diploma or higher
• 3+ years of benefits/claims specific experience
• Must be a U.S. citizen meeting the DOJ Residency Requirement
• Ability to pass a Government security background investigation
• Home office within the United States equipped with appropriate internet and telephone service