Customer Resource Specialist

Job Summary

Serving as a secondary point of contact for the Bureau of Justice Assistance's Public Safety Officers' Benefits Program, the full-time remote Customer Resource Specialist will manage case files, provide proactive updates to survivors and agencies, and ensure timely follow-ups within 24 hours of initial contact.

Key responsibilities

• Initiate and maintain PSOB claim case files in the PSOB 2.0 online portal
• Provide proactive customer service to survivors, injured officers, and agencies regarding their applications
• Conduct follow-up communications with applicants and agencies, ensuring timely responses and updates

Required qualifications

• High school diploma or higher
• 7+ years of benefits/claims specific experience
• Must be a U.S. citizen meeting the DOJ Residency Requirement
• Ability to pass a Government security background investigation
• Home office within the United States equipped with appropriate internet and telephone service