Customer Response Center Representative

Job Summary

A company is looking for a Customer Response Center Business Representative.

Key Responsibilities

• Provide exemplary customer service to business customers, including processing service requests and billing inquiries
• Manage and provision services, ensuring accurate data entry and contract compliance
• Promote and sell products and services while maintaining knowledge of offerings and customer expectations

Required Qualifications

• High school graduate or equivalent with additional specialized training
• 3 years of customer service experience
• 2 years of customer sales experience
• Detailed knowledge of current service order software
• Proficiency in Microsoft Word, Excel, Outlook, and Salesforce