Customer Retention Advocate

Job Summary

A company is looking for a Customer Advocacy Representative - Retention.

Key Responsibilities

• Address incoming cancellation requests using persuasion techniques to retain customers
• Resolve customer complaints to enhance satisfaction and prevent cancellations
• Promote additional services to maintain and enhance customer loyalty

Required Qualifications

• High School Diploma or equivalent
• Minimum 2 years of sales and/or retention experience
• Proficiency in company-specific software for CRM and scheduling
• Working knowledge of Microsoft Office Programs