Customer Retention Advocate

Job Summary

A company is looking for a Customer Advocacy Representative - Retention.

Key Responsibilities

• Respond to cancellation requests and persuade customers to stay, addressing complaints to enhance satisfaction
• Proactively contact at-risk customers to explore retention opportunities
• Document cases accurately for reporting on trends and data analysis

Required Qualifications

• High School Diploma or equivalent
• Proficiency in company-specific CRM and scheduling software
• Working knowledge of Microsoft Office Programs
• Able to manage multiple tasks effectively
• Ability to meet customer deadlines