Customer Retention Associate

Job Summary

Responding to escalated customer service issues, the full-time remote Customer Retention Associate will address cancellation requests, resolve customer dissatisfaction, and communicate the value of products and services to retain customers.

Key responsibilities

• Respond to escalated customer service issues and cancellation requests via phone or written correspondence
• Investigate and adapt solutions to meet customer needs and retain them
• Communicate and reinforce the benefits of products and services to customers

Required qualifications

• High school diploma or GED required
• 3+ years of customer service experience and/or training required
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Knowledge of contractual terms and policies
• Computer skills including Microsoft Word, Excel, and Outlook