Customer Retention Associate

Job Summary

As a full-time remote Customer Retention Associate, the successful candidate will respond to escalated customer service issues and cancellation requests, aiming to resolve customer dissatisfaction while communicating the value of products and services.

Key responsibilities

• Responds to escalated customer service issues and cancellation requests through various communication channels
• Investigates and adapts solutions to retain customers and address their concerns
• Maintains knowledge of marketing campaigns to effectively communicate benefits and retain customers

Required qualifications

• High school diploma or GED required
• 3+ years of customer service experience or training
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Knowledge of contractual terms and policies
• Proficiency in Microsoft Word, Excel, and Outlook