Customer Retention Associate

Job Summary

As a full-time remote Customer Retention Associate, the successful candidate will respond to escalated customer service issues and cancellation requests, aiming to resolve dissatisfaction and communicate the value of products and services.

Key responsibilities

• Responds to escalated customer service issues and cancellation requests via phone or written correspondence
• Investigates and adapts solutions to meet customer needs and retain them
• Analyzes customer product plans to determine potential price concessions and maintains customer retention rates

Required qualifications

• High school diploma or GED required
• 3+ years of customer service experience and/or training required
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Knowledge of contractual terms and policies
• Proficiency in Microsoft Word, Excel, and Outlook