Customer Retention Associate

Job Summary

As a full-time remote Customer Retention Associate, the candidate will respond to escalated customer service issues and cancellation requests, aiming to resolve customer dissatisfaction while communicating the value of products and services.

Key responsibilities

• Responds to escalated customer service issues and cancellation requests via phone or written correspondence
• Investigates and adapts solutions to retain customers and addresses their cancellation requests
• Maintains customer retention rates while staying informed about marketing campaigns and offers

Required qualifications

• High school diploma or GED required
• 3+ years of customer service experience and/or training required
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Knowledge of contractual terms and ability to apply policies and procedures
• Proficiency in Microsoft Word, Excel, and Outlook