Customer Retention Lead

Job Summary

A company is looking for a Customer Retention Lead to develop and implement strategies focused on reducing churn and increasing retention for their Solopreneur and Micro customer base.

Key Responsibilities

• Designing and executing strategic initiatives to reduce churn and improve retention metrics
• Building and leading cross-functional teams to implement churn mitigation programs
• Developing data-driven insights to identify at-risk customers and churn patterns

Required Qualifications

• 10+ years of experience in a SaaS environment focused on customer retention or related areas
• Proven track record in developing and implementing successful strategic initiatives
• Program management experience with the ability to coordinate multiple workstreams
• Advanced data analytics skills with the ability to translate complex data into actionable insights
• Bachelor's degree in Business, Analytics, or related field (Master's preferred)