Customer Retention Leader

Job Summary

A company is looking for a Customer Retention Lead to develop and implement strategies to mitigate churn and increase retention among Solopreneur and Micro customer segments.

Key Responsibilities

• Design and execute strategic initiatives to reduce churn and improve retention metrics
• Build and lead cross-functional teams to implement churn mitigation programs
• Develop data-driven insights to identify at-risk customers and churn patterns

Required Qualifications

• 10+ years of experience in a SaaS environment focused on customer retention or related areas
• Proven track record in developing and implementing successful strategic initiatives
• Program management experience with the ability to coordinate multiple workstreams
• Advanced data analytics skills to translate complex data into actionable insights
• Bachelor's degree in Business, Analytics, or a related field (Master's preferred)