Customer Retention Manager

Location: Remote
Compensation: Salary
Staff Reviewed: Mon, Jul 01, 2024
This job expires in: 15 days

Job Summary

A company is looking for a Customer Retention Manager.

Key Responsibilities:
  • Manage and grow the Small Group book of business by handling risk escalations, renewals, and churn mitigation strategies
  • Utilize data analyses and communication strategies to achieve KPIs and drive cross-functional projects
  • Own Small Group customer trends, inform internal teams of areas for improvement, and steward actionable reports

Qualifications:
  • Bachelor's degree in Business Administration, Communications, or related field
  • Minimum of 2 years' experience in front-line customer roles and 5 years in managing a customer book of business
  • Proven ability to manage complex customer issues and relationship escalations
  • Demonstrated ability to create detailed analysis and use many-to-one communication channels effectively

COMPLETE JOB DESCRIPTION

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