Customer Retention Manager
Job Summary
A company is looking for a Customer Retention Manager.
Key Responsibilities:
- Manage and grow the Small Group book of business by handling risk escalations, renewals, and churn mitigation strategies
- Utilize data analyses and communication strategies to achieve KPIs and drive cross-functional projects
- Own Small Group customer trends, inform internal teams of areas for improvement, and steward actionable reports
Qualifications:
- Bachelor's degree in Business Administration, Communications, or related field
- Minimum of 2 years' experience in front-line customer roles and 5 years in managing a customer book of business
- Proven ability to manage complex customer issues and relationship escalations
- Demonstrated ability to create detailed analysis and use many-to-one communication channels effectively
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