Customer Retention Manager

Job Summary

A company is looking for a Customer Retention Manager to lead a team focused on enhancing client relations and driving business growth.

Key Responsibilities

• Hire and onboard high-performing customer retention specialists
• Coach and develop staff to improve performance and manage day-to-day operations
• Assess client needs and collaborate with leadership on motivational initiatives

Required Qualifications

• Bachelor's degree preferred
• 3+ years of experience in customer retention, client relations, or customer success
• Strong leadership qualities with experience in team development and management
• Proven ability to develop retention plans and analyze performance metrics
• Ability to work independently and prioritize tasks effectively