Customer Retention Manager

Job Summary

A company is looking for a Customer Retention Manager to manage escalated customer accounts and resolve issues to prevent revenue loss.

Key Responsibilities

• Manage a portfolio of escalated accounts and conduct thorough account research to understand issues
• Project manage issue resolution and collaborate with various internal teams to address complex customer problems
• Act as a liaison between customers and company leadership, ensuring effective communication and resolution of escalated issues

Required Qualifications

• Bachelor's Degree or equivalent work experience
• 6+ years of customer-facing experience in sales, relationship management, or customer success in a SaaS environment
• Experience leading meetings with executive stakeholders and resolving issues collaboratively
• Familiarity with Salesforce Reporting and project management tools
• Strong organizational skills and ability to work independently in a fast-paced environment