Customer Retention Manager
Job Summary
To elevate customer experiences, the full-time Head of Customer Retention will manage gross and net revenue retention metrics, lead the customer success team, and optimize the customer journey in a remote work environment.
Key responsibilities
- Own and define metrics for gross and net revenue retention, presenting outcomes to leadership monthly
- Lead and assess the customer success team, defining career paths and managing team performance
- Map and enhance the customer journey, ensuring farm families perceive value within the first 30 days of engagement
Required qualifications
- Must be located in the US with availability for Central-time overlap
- Proven track record in leading customer success or retention in a B2B SaaS or coaching/services environment with $5M+ ARR
- Demonstrated experience in owning net revenue retention and driving measurable improvements in retention metrics
Complete Job Description
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