Customer Retention Representative

Job Summary

A company is looking for a Part-Time Customer Retention Representative (Remote).

Key Responsibilities

• Answer customer inquiries regarding coverage, premiums, and policy information
• Make outbound calls to policyholders to collect delinquent payments and promote policy retention
• Record policyholder information for reporting and transactional purposes

Required Qualifications

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred
• Some experience in insurance and/or sales preferred