Customer Retention Representative

Job Summary

A company is looking for a Customer Retention Representative (PM Shift Remote).

Key Responsibilities

• Handle incoming calls from policyholders requesting cancellations and explore retention options
• Proactively contact customers with lapsed policies to discuss recovery opportunities
• Maintain accurate records of customer interactions and retention efforts

Required Qualifications

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred
• Some insurance and/or sales experience preferred