Customer Retention Representative

Job Summary

A company is looking for a Customer Advocacy Representative - Retention.

Key Responsibilities

• Skillfully address incoming cancellation requests to retain customers
• Resolve customer complaints and enhance satisfaction through tailored solutions
• Document cases accurately for comprehensive reporting and account retention

Required Qualifications

• High School Diploma or equivalent
• Minimum of 2 years in a call center environment as a Customer Advocacy or Retention representative
• Able to obtain and maintain state licenses and technical certification as needed
• Proficient with Microsoft Office programs and company-specific software
• Knowledge of security system design and troubleshooting