Customer Retention Representative

Job Summary

A company is looking for a Member Resolution Representative - 100% Remote.

Key Responsibilities

• Responds to escalated customer service issues and cancellation requests via phone or written correspondence
• Addresses customer requests to cancel service and seeks to resolve customer dissatisfaction
• Communicates and reinforces the value and benefits of products and services to customers

Required Qualifications

• High school diploma or general education degree (GED) required
• 3+ years of customer service experience and/or training required
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Knowledge of policies and procedures
• Computer skills (Microsoft Word, Excel, Outlook)