Customer Retention Representative

Job Summary

A company is looking for a Part-Time Customer Retention Representative - PM Shift (Remote).

Key Responsibilities

• Answer questions regarding coverage, premium, and other policy information
• Make outbound calls to existing policyholders to collect delinquent premium payments
• Resell the benefits of policies and provide excellent customer service

Required Qualifications, Training, and Education

• High school diploma or equivalent is required
• Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required
• A minimum typing speed of 30 wpm is required
• Experience in a call center environment is preferred
• Some insurance and/or sales experience is preferred