Customer Retention Representative

Job Summary

To support client retention efforts, the part-time Customer Retention Representative will work remotely to retain business clients and educate current customers on the value of their Vehicle Service Contracts while achieving retention goals.

Key Responsibilities:

• Consistently increase retention rates and achieve retention goals
• Overcome customer concerns and objections while reinforcing the benefits of Vehicle Service Contracts
• Manage existing customer relationships and explain contract details to ensure customer satisfaction

Required Qualifications:

• High school diploma or GED certificate
• Minimum 2 years of experience in a retention or similar role
• Minimum 2 years of sales experience
• Experience in customer support and conflict resolution
• Proficiency in computer use and phone communication skills