Customer Retention Representative

Job Summary

Working remotely during evening hours, the part-time Customer Retention Representative will engage with policyholders to address lapsed insurance policies, providing solutions and building relationships while managing inbound and outbound calls.

Key responsibilities:

• Handle inbound calls from policyholders to understand their needs and explore retention options
• Proactively contact customers with lapsed policies to discuss opportunities and payment solutions
• Maintain accurate records of customer interactions and retention efforts in company systems

Required qualifications:

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred
• Some insurance and/or sales experience preferred