Customer Retention Representative

Job Summary

To support customer retention efforts, the part-time Customer Retention Representative will work remotely during AM shifts, answering policy inquiries, making outbound calls to collect payments, and providing excellent customer service to retain policyholders.

Key responsibilities:

• Answer questions regarding coverage, premiums, and policy information
• Make outbound calls to collect delinquent premium payments and resell policy benefits
• Record policyholder information for reporting and transactional purposes

Required qualifications:

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred
• Some experience in insurance and/or sales preferred