Customer Retention Representative

Job Summary

Working remotely on a part-time basis, the Customer Retention Representative will manage customer inquiries, assist in retaining coverage, and ensure policyholder satisfaction through effective communication and service.

Key responsibilities

• Answer questions regarding coverage, premium, and policy information
• Make outbound calls to collect delinquent premium payments and resell policy benefits
• Record policyholder information for reporting and transactional purposes

Required qualifications

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment preferred
• Some insurance and/or sales experience preferred