Customer Retention Representative

Job Summary

Responding to escalated customer service issues, the full-time Customer Retention Representative will address cancellation requests and work to resolve customer dissatisfaction while communicating the value of products and services in a 100% remote environment.

Key responsibilities

• Respond to escalated customer service issues and cancellation requests via phone or written correspondence
• Investigate and adapt solutions to meet customer needs and retain them
• Communicate the value and benefits of products and services to customers

Required qualifications

• High school diploma or GED required
• 3+ years of customer service experience and/or training required
• Must have internet access with minimum 4.6Mbps upload/download speeds
• Knowledge of contractual terms and policies
• Computer skills, including proficiency in Microsoft Word, Excel, and Outlook