Customer Retention Representative
Job Summary
Working remotely on a PM shift, the Customer Retention Representative will manage client relationships, focus on retention strategies, and provide exceptional customer service to ensure client satisfaction.
Key responsibilities
- Manage and nurture relationships with existing clients to enhance retention and loyalty
- Implement retention strategies and initiatives to address client needs and concerns
- Provide exceptional customer service by responding to inquiries and resolving issues effectively
Required qualifications
- Experience in customer service or client relations roles
- Ability to work flexible hours, particularly during PM shifts
- Proficiency in using customer relationship management (CRM) software
- Strong understanding of retention strategies and customer engagement
- High school diploma or equivalent; further education is a plus
Complete Job Description
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