Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist.

Key Responsibilities

• Make 100+ outbound calls daily to connect borrowers with Loan Officers
• Maintain organized records of lead transfers and borrower interactions
• Follow up with non-responsive borrowers and those who declined transfers

Required Qualifications

• 1-2 years of customer service, call center, or sales experience
• Proficiency in Microsoft Office programs such as Word, Excel, and Outlook
• General credit knowledge
• High School Diploma or equivalent; some college preferred
• Experience in the mortgage or real estate industry preferred