Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist to engage with customers and enhance their experience.

Key Responsibilities:

• Educate and support customers requesting to cancel their policy through inbound calls and email
• Manage high call volumes while providing empathetic and efficient service
• De-escalate challenging situations and build authentic connections with customers

Required Qualifications:

• 3 years of experience in customer retention or account management in a call center environment
• 1+ years of experience in a customer service role
• Proven ability to handle cancellations and renew services successfully
• Experience navigating multiple digital platforms and troubleshooting technical issues
• Ability to work remotely with a reliable internet connection and distraction-free setup