Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist responsible for retaining customers and promoting product value.

Key Responsibilities:

• Identify customer needs and provide solutions to retain customers
• Implement process improvements to enhance customer retention opportunities
• Train new hires and collaborate with the Marketing team to improve communications

Required Qualifications:

• High School Diploma or GED
• 4 - 6 years of related experience
• Knowledge of products, regulatory requirements, and departmental standards
• Experience in customer negotiations and conflict resolution
• Ability to train and mentor team members on retention processes