Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist to improve renewal rates and reduce churn while growing customer wallet through upsell and lead generation.

Key Responsibilities

• Lead the renewal processes across all customer touchpoints and communication channels
• Manage customer lists, communication schedules, campaigns, and results of activities
• Deliver exceptional customer service and support across multiple products and services

Required Qualifications

• Associates degree or equivalent training
• Energetic and persistent individual with a track record of success in a goal-driven environment
• Previous outbound or cold-calling experience
• Experience working with Salesforce.com or similar services
• Computer proficiency and ability to learn new software programs