Customer Retention Specialist

Job Summary

A company is looking for a Customer Solutions and Retention Specialist (Remote).

Key Responsibilities

• Handle customer inquiries regarding cancellations and downgrades, focusing on retention
• Provide tailored solutions to meet customer needs and demonstrate the value of remaining with the company
• Document customer interactions and collaborate with internal teams to enhance products and retention strategies

Required Qualifications

• 2-3 years of experience in sales, retention, or customer success/support
• 1-2 years of SaaS experience preferred
• Proven ability to meet retention and customer satisfaction targets
• Ability to quickly learn and understand internal products
• Experience in handling emotionally charged customer conversations