Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist.

Key Responsibilities

• Make 100+ outbound calls daily to connect borrowers with Loan Officers
• Maintain organized records of lead dispositions and follow up with borrowers
• Build rapport with non-responsive borrowers and facilitate transfers when they are ready

Required Qualifications

• 1-2 years of customer service, call center, or sales experience
• Bilingual Spanish is a plus
• Proficiency with Microsoft Office programs such as Word, Excel, and Outlook
• High School Diploma or equivalent; some college preferred
• General credit knowledge and experience in the mortgage or real estate industry preferred