Customer Retention Specialist

Job Summary

A company is looking for a Retention and Customer Service Representative.

Key Responsibilities

• Handle high volumes of incoming calls from customers requesting to cancel services and provide solutions to retain them
• Utilize sales techniques to upsell and negotiate with customers while ensuring a positive experience
• Maintain knowledge of company policies and products to effectively address customer concerns and improve retention

Required Qualifications

• 2+ years of experience in a sales role focused on customer retention
• 2+ years of call center customer service or sales experience
• High school diploma, GED, or some college experience
• Ability to work in a distraction-free environment with high-speed internet
• Attendance adherence during the 10-week training program is mandatory