Customer Retention Specialist

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 13, 2026

This job expires in: 18 days

Job Category: Customer Service

Weekly Hours: Part Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

A company is looking for a Customer Retention Representative, Contract.

Key Responsibilities

Engage and re-engage customers showing signs of churn
Identify churn risk factors and provide tailored solutions
Collaborate with cross-functional teams to optimize retention strategies

Required Qualifications

2+ years of experience in account management with a focus on retention
Experience in subscription-based business models
Proficiency in CRM tools (e.g., HubSpot, Salesforce)
Ability to multitask and manage a large volume of at-risk customers
Experience in roofing, SaaS, or construction tech is a plus

COMPLETE JOB DESCRIPTION

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Company Overview

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