Customer Retention Specialist

Job Summary

A company is looking for a Customer Retention Specialist I.

Key Responsibilities

• Conduct daily outbound outreach to assigned accounts and engage customers flagged for various risks
• Communicate the value of services, handle objections, and identify opportunities for plan optimization
• Deliver personalized support, log interactions, and maintain documentation for transparency and performance tracking

Required Qualifications

• Bachelor's degree preferred
• 2+ years of Customer Service or B2B Sales experience
• Experience working in a remote environment with structured daily targets
• Familiarity with SaaS products and CRM systems
• Working knowledge of Google Suite (Docs, Sheets, Calendar)