Customer Retention Specialist

Job Summary

To support a leading credit card processing company, the full-time Customer Retention Specialist will manage high-volume support calls, provide technical assistance to merchants, and work to retain accounts in a hybrid office setting based in Dallas, TX.

Key responsibilities

• Answer high volume support calls and make outbound calls to assist customers with their requests
• Deploy and install new equipment while ensuring proper setup and installation through CRM reviews
• Engage with merchants looking to cancel their accounts to offer support and retention solutions

Required qualifications

• Associate's degree or equivalent from a two-year college or technical school is preferred
• Minimum of 2 years of experience in the merchant services industry is required
• Minimum of 2 years of experience in a technical/customer support role is required
• History of working in a retention role
• Willingness to work a varying schedule, including after-hours support