Customer Retention Specialist

Job Summary

As a Remote Customer Retention Specialist, the full-time position will manage high volumes of incoming calls from customers looking to cancel services, focusing on retaining business through expert problem-solving, persuasion, and providing exceptional customer experiences.

Key responsibilities:

• Handle incoming cancellation requests and proactively identify solutions to retain customers
• Utilize sales techniques to upsell services while addressing customer concerns and frustrations
• Maintain knowledge of company policies and products to effectively negotiate and resolve issues

Required qualifications:

• 2+ years of experience in a sales or customer retention role
• 2+ years of call center customer service experience
• High school diploma, GED, or some college experience
• Proficiency in using multiple software tools simultaneously
• Ability to perform quick calculations and interpret contracts