Customer Retention Specialist

Job Summary

To support a dynamic sales team, the full-time Customer Retention Specialist will engage warm leads through outbound calls, fostering meaningful conversations and delivering tailored solutions to ensure long-term member satisfaction in a remote environment.

Key responsibilities:

• Consistently meet or exceed sales performance standards and quotas while managing a high volume of activity
• Develop and maintain a robust sales pipeline, utilizing active listening skills to address member needs and concerns
• Provide exceptional customer service with a member-first mindset, balancing performance goals with effective selling practices

Required qualifications:

• Proven track record of success in a goal-driven sales environment
• Experience with Salesforce.com or another CRM platform
• Previous experience with outbound or cold calling
• Strong desire to help others succeed and a collaborative team player
• Comfortable working toward daily, weekly, and monthly KPIs in a performance-driven environment