Customer Retention Supervisor

Job Summary

A company is looking for a Customer Retention Supervisor - Back Office (Remote).

Key Responsibilities

• Manage reinstatement processes and contact center transactions
• Monitor KPI targets and ensure audit targets are met
• Oversee a team of clerks and facilitate employee improvement plans

Required Qualifications

• High School Equivalent; Associate degree or equivalent work experience preferred
• 3 years of previous supervisory experience required
• Insurance experience preferred
• Ability to manage remote employees and work independently
• Strong organizational and time management skills