Customer Sales Representative

Job Summary

A company is looking for a Customer Sales Representative to provide exceptional service to customers remotely.

Key Responsibilities

• Respond to inbound customer inquiries via phone, email, or chat
• Conduct outbound contacts and document all customer interactions in the CRM system
• Identify opportunities for process improvements and engage in continuous training and development

Required Qualifications

• High school diploma or GED required
• Proven experience in a customer service or contact center environment
• Proficient computer skills and experience with CRM systems
• Ability to handle customer complaints with empathy and professionalism
• Strong organizational skills for accurate documentation of customer interactions