Customer Service Account Analyst

Job Summary

Managing a portfolio of customer accounts, the full-time Customer Service Account Analyst will provide exceptional support by entering orders, communicating with customers about order changes, and resolving issues, all while working remotely.

Key responsibilities:

• Manage customer accounts and ensure effective order entry
• Communicate actively with customers regarding order updates and requests
• Identify and resolve potential issues proactively while following established processes

Required qualifications:

• 2-3 years of experience in a business-to-business environment
• Customer-focused with strong interpersonal skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Some experience with SAP or other ERP systems preferred
• High School Diploma/GED required