Customer Service Account Specialist

Job Summary

A company is looking for a Customer Service - Account Specialist.

Key Responsibilities

• Handle customer requests via phone, fax, or email, ensuring timely and accurate processing
• Document and coordinate business transactions including orders, returns, and information requests
• Research billing discrepancies and maintain effective communication with customers and team members

Required Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum of three (3) years of Customer Service experience
• Intermediate understanding of telephony concepts and practices
• Basic knowledge of firearms, types, and usage
• Experience with MS Office Suite