Customer Service Account Specialist

Job Summary

Customer Service Account Specialist provides part-time support for customer requests through phone, fax, or email, focusing on timely and accurate handling of inquiries and transactions.

Key Responsibilities

• Answer incoming calls and respond to email inquiries while meeting assigned goals
• Document, coordinate, and complete business transactions including orders, returns, and information requests
• Research billing discrepancies and communicate effectively with customers and team members

Required Qualifications

• High School Diploma or General Education Degree (GED)
• Minimum of three (3) years of customer service experience
• Intermediate understanding of telephony concepts and practices
• Basic knowledge of firearms, types, and usage
• Experience with MS Office Suite