Customer Service Administrator

Job Summary

Customer Service Administrator is a remote, full-time position responsible for overseeing administrative duties related to the customer service process, including managing referrals, intake processes, and client communications.

Key Responsibilities

• Draft and manage incoming referrals, ensuring timely and accurate completion of the intake process
• Filter and delegate client emails, providing necessary information and coordinating with team members
• Assist with invoicing, auditing referrals, and outreach to clients for required information and medical records

Required Qualifications

• Preferred Associate's Degree or Bachelor's Degree
• Business experience in a healthcare and/or insurance setting is preferred
• Computer literacy and typing skills are essential
• Ability to manage time efficiently and meet specific deadlines
• Maintaining an uninterrupted internet connection is required for remote work