Customer Service Advisor

Job Summary

A company is looking for a Plan Advisor to provide customer service support related to health benefit plans.

Key Responsibilities

• Answer incoming calls from providers and members, identifying their assistance needs
• Review and research healthcare claims, ensuring proper benefits are applied
• Communicate effectively with members and providers to resolve issues and meet performance goals

Required Qualifications

• High School Diploma / GED or 1+ years of equivalent work experience
• Must be 18 years of age or older
• 1+ years of customer service experience in an office or professional setting
• Ability to work any of the 8-hour shift schedules during normal business hours
• Must complete Customer Service training classes and demonstrate proficiency