Customer Service Advisor

Job Summary

To assist customers in making claims, the full-time Customer Service Advisor will handle calls and manage submissions through the in-house system, with remote work options available after the probation period.

Key responsibilities

• Assist customers by taking claims over the phone and entering details into the system
• Evaluate claims based on provided information and company terms to determine acceptance or rejection
• Provide excellent customer service and support throughout the claims process

Required qualifications

• Experience working in a customer service environment
• Basic computer skills, including data entry and website navigation
• Strong verbal, written, and listening skills